shipping information

For in-stock items that don't need sizing or personalization:  

• Orders placed and payment approved by 2:00 PM Monday - Friday ET will ship the same day. 

• Orders placed after 2:00 PM ET or on Saturday, Sundays or holidays will ship no later than the next business day pending payment approval. 

• Business days are Monday - Friday (excluding U.S. federal holidays). Additional time will be required for orders requiring ring sizing, special orders, personalized items and Design-A-Ring orders. This additional time is reflected in the Estimated Arrival date on the individual product information pages, in the shopping bag and throughout the checkout process.  

You can have your package shipped directly to you.  

 • Delivery to a PO Box or an APO/FPO address will be by the US Postal Service via Priority Mail, though APO/FPO addresses may also go through the Military Postal Service (which will increase shipping time).  

 • For your security, merchandise orders $1000 or over require an adult signature. In the interest of everyone’s safety, UPS’s Signature Required guidelines are temporarily being adjusted where customers will no longer need to sign for Signature Required deliveries. Despite this adjusted process, the driver will still need to make contact with the customer. The customer must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government issued photo ID.   

WEATHER DELAYS:    Inclement weather conditions may delay or postpone our deliveries. GetJewelz.com will not hold liability or refund the shipping charges based on an inclement weather delay.   Tracking Your Order:    We'll send you an email - and a text if you choose that option - with your tracking number and estimated arrival date. The number can also be found on the Order Status page on GetJewelz.com. You can also use the tracking number on your carrier's website. Estimated Arrival Date We've calculated the estimated arrival date for your purchase. The Estimated Arrival Date for each item will appear on the individual product information pages, in the Shopping Bag, throughout the Checkout process, and in the Order Confirmation.    

However, there are some factors that may cause your estimated arrival date to change:   

• Delays in credit approval  

• Weather delays  

• Other shipping/vendor service disruptions  

• APO/FPO/DPO orders going through the Military Postal Service Agency (MPSA)    

The Estimated Arrival Date DOES take the following into account:   

• Additional time needed for ring sizing  

• The time needed to create your personalized and special ordered items  

• Items shipping from different locations on different days*  

• Shipping method you selected in checkout**    

*All merchandise orders may ship from different locations on different days.    

**The Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Selecting alternate shipping methods may change the Estimated Arrival Date. You may also have multiple Estimated Arrival Dates within one order or several items.