You may return or exchange your purchase within 10 days of the purchase date.
Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards and merchandise received via the Jewelry Replacement Plan.
Jewelry must be in good condition and watches unworn, unaltered and accompanied by original packaging, warranty and instructions.
Prior to returning a smartwatch, we require the removal, un-syncing and deletion of all data stored on the product.
All refunds are credited to the same tender as the original purchase.
Credit and Debit Cards – The same account will be credited.
Check – A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
Cash – When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
Gift Card – Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law).
Trade-Ins - You will receive either your original trade-in or similar merchandise. Exchanges Accompanied by a Gift Receipt – You may return your item for a gift card or exchange for merchandise within 30 days of the purchase date. This excludes purchases made with Progressive Lease OR ON SALE.
CLEARANCE PRICING POLICY – Ticketed prices refer to the original ticketed price of the merchandise and may not have resulted in sales. Intermediate markdowns may have been taken before the clearance prices shown. Clearance merchandise may have been included in previous promotions. Clearance prices are available for as long as inventory exists.
State of Return - (Unworn, no damage, New Condition) When returning unique jewelry items, or items containing a 1.00 ct center diamond or larger, Jewelz warehouses may require additional time to verify the diamond, in which case a refund will be approved upon positive verification and as long as the item is not damaged, reset or resized outside of our recommendations. This process may require two to five business days.
Reasons Accepted for Return - (damaged or wrong product)
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.